Ava has over five years' experience in customer service across retail and administrative roles. Skilled in clear, empathetic communication, Ava builds rapport quickly and resolves client needs efficiently and professionally. They combine strong phone, email and face-to-face communication with solid organisational skills to manage enquiries, coordinate services and ensure timely follow‑up. Known for a positive, solution-focused approach, Ava is committed to helping clients access the right supports and delivering a consistently high standard of service.