00:00:08:09 - 00:00:34:12
Erin Bowcock (Regional Manager for Positive Support - ORS)
Hi, my name is Erin Bowcock and I'm a regional manager for Positive behaviour support at ORS. Arthur was referred for positive behaviour support to help build his confidence in speaking with others, Arthur was experiencing a condition called selective mutism, selective mutism is an anxiety disorder that affects the way that people speak to a certain type of people. In Arthur’s case, he could not speak in front of people that he did not know.

00:00:34:15 - 00:00:54:11
Arthur (NDIS Participant)
Hi, I’m Arthur from Blacktown. Erin has been helping me out with my confidence of speaking and Erin’s been quite good at teaching me in being confident

00:00:54:13 - 00:01:17:09
Erin Bowcock (Regional Manager for Positive Support - ORS)
Support after and building his confidence in speaking with people that he didn't know. We used to range of positive behaviour support strategies that focused on, understanding the underlying cause of his anxiety and working through that in order to make this the best experience for Arthur, each session was focused on a person centred approach, and Arthur responds really well to a fun, bubbly nature.

00:01:17:10 - 00:01:53:20
Erin Bowcock (Regional Manager for Positive Support - ORS)
So in each session, right from the get go, came in with smiles and, lots of different fun games so that he would enjoy the session and actually comprehend the skills, behaviour support and the strategies that have been implemented. We have completely changed Arthur's life. I'm incredibly proud of the work that he's been doing. We've gone from Arthur not being able to communicate with anyone that he didn't know to being able to easily ask people questions and having the confidence to speak and talk about himself to people that he's never met before, which is a really amazing feat.

00:01:53:22 - 00:02:07:00
Arthur (NDIS Participant)
It makes him feel better talking to people who before i couldn't speak too. I’ve made more friends now and i feel so much happier.

00:02:07:02 - 00:02:29:14
Erin Bowcock (Regional Manager for Positive Support - ORS)
Following behaviour support services Arthur’s quality of life has improved quite significantly. He's now able to speak to his supports and ask for what he wants, as well as being assertive within his home and saying when he doesn't like something. He also has the confidence to meet new people as well as start conversations and have a much more positive life.