As a provider of disability services funded by the Commonwealth, ORS and our staff are required to follow the Code of Conduct legislated under the Disability Services and Inclusion Act 2023.

ORS and our staff must:

  • Act with respect for the individual rights of people with disability to freedom of expression, self-determination and decision making, in accordance with applicable laws and conventions.
  • Respect the privacy of people with disability.
  • Provide services in a safe and competent manner, with care and skill.
  • Act with integrity, honesty, and transparency.
  • Promptly take steps to raise and act on concerns about matters that may affect the quality and safety of services to people with disability.
  • Take all reasonable steps to prevent and respond to violence, exploitation, neglect and abuse of people with disability.
  • Take all reasonable steps to prevent and respond to sexual misconduct.

Service Guarantee

The Service Guarantee explains what Participants can expect when engaging with ORS.

As your provider, ORS will:

  • Treat you fairly and with respect.
  • Be culturally sensitive.
  • Support you to search for work and build your work capacity.
  • Clearly explain the services available to you.
  • Focus on participant-led services tailored to your needs and abilities.
  • Explain your rights and obligations to engage in the program.
  • Build a positive and trusting relationship to support you.
  • Communicate in a way that meets your needs, including providing an interpreter if required.

What can you expect?

As your provider, we will tailor the support we provide. 

We will help you identify and access services and supports such as:

Pre-Employment Support

  • Resume writing, job applications and interview preparation
  • Job search support
  • Non-vocational programs
  • Further education or training
  • Government and non-government programs/activities
  • Services that will help build on your skills
  • Allied Health professionals and programs to address disability, injury, or health concerns
  • Self-Employment assistance

Employment Support

  • Support you to understand your rights in the workplace
  • Working with employers to match your skills to their needs
  • Support to approach suitable employers
  • Tailored communication and ongoing support to help you keep your job
  • Access to the Employment Assistance Fund for workplace assessments and modifications to support you

What are your responsibilities?

We expect you to participate meaningfully in the program by:

  • working respectfully to develop an individualised Job Plan. Your Job Plan will require you to engage with your provider to prepare for, seek or maintain employment;
  • attending appointments and participating in the activities in your Job Plan; and
  • letting us know if you are unable to attend appointments or if something in your life has changed.

Help for making phone calls

If you are deaf or hard of hearing, or find it hard to speak using the phone, you can call the National Relay Service by calling:

If you need something in a language other than English, you can call the Translating and Interpreting Service (TIS) on 131 450.

What happens to your information?

The Privacy Act 1988 (Cth) and Australian Privacy Principles mean that your personal information is protected. Your personal information will not be released to anyone unless required by law or you provide consent. You have the right to withdraw your consent at any time. More information about the Privacy Act, your privacy rights, and our privacy obligations can be found at www.oaic.gov.au .

What can you do if you are not happy with the service?

If you think you are not receiving the right help, you should first try to talk to ORS by calling 1800 000 677 and asking to speak to your Consultant, their Manager or our Complaints/Feedback team. We will provide a feedback process which is fair and try to resolve your concerns. If you cannot talk to us about your concerns, or you would like to make a complaint, you can call the Complaints Resolution and Referral Service on 1800 880 052. All IEA providers need to meet the National Standards for Disability Services which you can find at www.dss.gov.au

Contact Us

The ORS Group Pty Ltd

Address
Suite 1 Level 4/221 Mann St, Gosford NSW 2250
Phone
1800 000 677
Email
ors@orsgroup.com.au
ABN
24 057 733 892