The Behaviour Support Journey
Four connected stages, two service options. Each stage answers a different question, and each builds on the one before it.
Positive Behaviour Support Services Available at ORS
Stages 1 - 2
Assessment and Behaviour Support Plan
A functional behaviour assessment and a written Behaviour Support Plan.
Stages 1 - 4
Assessment, Behaviour Support Plan and Ongoing Intervention
The complete end-to-end service: assessment, plan, training and ongoing intervention and review.
Why is it happening?
What do we do?
Who does it, and how?
Is it working?
The Four Stages
1
Assess: Functional Behaviour Assessment
Your practitioner meets the person and their key supports, and builds the full picture: history, likes and dislikes, health and diagnoses, triggers and unmet needs. We observe across environments, review reports and data, and speak with others in the person’s life such as teachers or accommodation providers. The assessment also identifies any restrictive practices currently in use.
- You receive: a clear, evidence-based understanding of why behaviours of concern occur.
2
Plan: Behaviour Support Plan
The plan turns the assessment findings into practical, individualised strategies: proactive approaches, environmental changes and skill-building, written so the whole support network can apply them consistently. Any restrictive practices are reported in the plan in line with NDIS requirements, with strategies to reduce and eliminate them.
- You receive: a personalised, written plan for home, school, work and the community.
3
Train: Staff & Stakeholder Training
A plan only works if the people around the person know how to use it. Your practitioner trains family, carers, support workers, teachers and providers in the plan’s strategies, so everyone responds the same way, every day, in every setting.
- You receive: a support network that is confident and consistent in using the plan.
4
Support: Ongoing Intervention & Review
Behaviour support doesn’t stop when the plan is written. Your practitioner continues working with the person and their network, collecting and reviewing data, coaching the team, adjusting strategies as circumstances change and reviewing the plan so it keeps working. Your practitioner also attends NDIS restrictive practice panels as required.
- You receive: measurable progress, and a plan that keeps pace with the person's life.
Two Services, One Team, Get Started Today
Choose the assessment and report on its own, or the full end-to-end service. The assessment explains the behaviour. The plan sets the strategies. Training equips the people. Ongoing intervention keeps it working, one practitioner-led team, from first meeting to lasting change.
Frequently Asked Questions
What is a Behaviour Support Plan?
A Behaviour Support Plan is a personalised, evidence-based document that sets out strategies for understanding and reducing behaviours of concern and improving quality of life. It includes a functional behaviour analysis to understand the factors underlying the behaviour, proactive strategies, environmental adjustments, skill-building approaches, and guidance on reducing restrictive practices where appropriate.
Do I need a diagnosis to access Positive Behaviour Support?
No. A formal diagnosis is not required. What matters is that a behaviour is affecting safety, participation or quality of life.
Can adults access Positive Behaviour Support?
Yes. Positive Behaviour Support is effective across the lifespan, including children, adolescents, adults and older adults, and across home, community, school, workplace and supported accommodation settings, including aged care facilities.
What is a restrictive practice?
A restrictive practice is any practice or intervention that has the effect of restricting the rights or freedom of movement of a person with disability. Restrictive practices may only be used as a last resort to prevent harm, and the use of any regulated restrictive practice must be documented in a behaviour support plan developed by an NDIS behaviour support practitioner working within a registered specialist behaviour support provider. The aim is always to reduce and, over time, eliminate the use of restrictive practices by understanding the reasons behind a behaviour and putting better support strategies in place.
How long does Positive Behaviour Support take?
The initial functional behaviour assessment and Behaviour Support Plan development usually takes around four weeks, depending on complexity. Ongoing support can continue for as long as it is needed and funded under the participant’s NDIS plan or other contracted arrangements. ORS can provide urgent reports in shorter timeframes, so please talk to our team if this is required.
Does Positive Behaviour Support include training?
Yes. Services include ongoing training on the participant’s individual Behaviour Support Plan, for family members, support workers, teachers and other practitioners, as well as the participant. Training can also be conducted via Teams so a recording can be kept for new or absent staff.
Will you work with my existing supports?
Yes. With the participant’s consent, our practitioners work with existing supports, such as a day program, school or allied health professional, and where relevant can include them in training on how to apply the plan’s strategies consistently.
Do you take complex or high-risk referrals?
Yes. ORS has significant expertise in this area and can take clients with restrictive practices and complex behaviours.
Do you provide support in SIL, SDA and out-of-home care?
Yes. We can also provide OT-specific assessments and reports to assess housing for suitability and safety regarding behaviours such as property destruction, absconding, harm to self or harm to others.
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