The Behaviour Support Journey
Four connected stages, two service options. Each stage answers a different question, and each builds on the one before it.
Positive Behaviour Support Services Available at ORS
Stages 1 - 2
Assessment and Behaviour Support Plan
A functional behaviour assessment and a written Behaviour Support Plan.
Read the transcript: Assessment and Behaviour Support Plan
Transcript: Positive Behaviour Support - Assessment and Behaviour Support Plan from ORS
[The ORS logo appears on a pink background, followed by the title "Positive Behaviour Support - Assessment and Behaviour Support Plan".]
[A woman in a grey knitted vest over a white shirt speaks to camera in a busy ORS office, with staff working at computers behind her.]
Presenter: If you're supporting someone who is experiencing behaviours of concern that put them or others at risk and impact their quality of life, and they don't yet have a behaviour support plan, this is usually where we begin.
Presenter: At ORS, our positive behaviour support practitioners take the time to understand the whole person, not just the behaviour. We work closely with the participant, their family, support team and other professionals to build a clear understanding of what's happening, why it's happening and what's contributing to those behaviours.
[On-screen text: "We take the time to understand the whole person, not just the behaviour", "We work closely with the participant, their family, support team and other professionals" and "To build a clear understanding of what's happening, why it's happening and what's contributing to those behaviours".]
Presenter: That includes consulting with the participant, getting information from those who know them best, completing a comprehensive functional behaviour assessment and reviewing existing reports.
[On-screen text: "Consulting with the participant, getting information from those who know them best, completing a functional behaviour assessment, reviewing existing reports".]
Presenter: Using this information, we develop an individualised positive behaviour support plan that provides practical, evidence-based strategies everyone can use consistently across home, school, work and the community.
[On-screen text: "We develop an individualised positive behaviour support plan that provides practical evidence-based strategies that everyone can use across home and school".]
Presenter: Where required, we'll also identify and document restrictive practices in line with NDIS requirements.
[On-screen text: "We'll also identify and document restrictive practices in line with NDIS requirements".]
Presenter: The result is a clear, person-centred plan that helps everyone understand how best to support the participant, improve quality of life and reduce behaviours of concern through proactive, positive strategies.
[On-screen text: "The result is a person-centred plan that helps everyone understand how best to support the participant, improves quality of life, and reduces behaviours of concern through proactive, positive strategies".]
Presenter: It's the foundation for positive behaviour support and the first step towards meaningful, lasting outcomes.
[The presenter smiles to camera in the ORS office as staff continue working behind her.]
Stages 1 - 4
Assessment, Behaviour Support Plan and Ongoing Intervention
The complete end-to-end service: assessment, plan, training and ongoing intervention and review.
Read the transcript: Assessment, Plan and Ongoing Intervention
Transcript: Positive Behaviour Support - Assessment, Plan and Ongoing Intervention from ORS
[The ORS logo appears on a pink background, followed by the title "Positive Behaviour Support - Assessment, Plan and Ongoing Intervention".]
[A woman in a grey knitted vest over a white shirt speaks to camera in a busy ORS office, with staff working at computers behind her.]
Presenter: Some participants need more than just a behaviour support plan. They need ongoing support to put a plan into practice. That's where our assessment, plan and ongoing intervention services come in.
Presenter: We begin by completing a comprehensive functional behaviour assessment and developing an individualised behaviour support plan.
[On-screen text: "Completing a comprehensive, functional behaviour assessment" and "Develop an individualised behaviour support plan".]
Presenter: From there, our practitioners continue working alongside the participant, their family, support workers and broader care team to help everyone confidently implement the strategies in everyday life.
[On-screen text: "Our practitioners work alongside: the participant, their family, their support workers, their broader care team".]
Presenter: That might include coaching support workers, training families, creating practical resources such as visuals or social stories, monitoring progress, reviewing data and adapting strategies as the participant's needs change.
[On-screen text: "Coaching support workers, training families, creating practical resources such as visuals and social stories, monitoring progress, reviewing data, adapting strategies".]
Presenter: We also work collaboratively with therapists, schools and other services to ensure everyone is working towards the same goals.
[On-screen text: "We also work collaboratively with therapists, schools and other services".]
Presenter: Where restrictive practices are involved, we support the ongoing monitoring, reporting and review process, with a strong focus on safely reducing and, where possible, eliminating those practices over time.
[On-screen text: "We support the ongoing monitoring, reporting and review process".]
Presenter: Rather than simply delivering a plan and stepping away, we partner with participants and their support network to build skills, create consistency and achieve meaningful long-term outcomes for everyone involved.
[The presenter finishes speaking in the ORS office as staff continue working behind her.]
Why is it happening?
What do we do?
Who does it, and how?
Is it working?
The Four Stages
1
Assess: Functional Behaviour Assessment
Your practitioner meets the person and their key supports, and builds the full picture: history, likes and dislikes, health and diagnoses, triggers and unmet needs. We observe across environments, review reports and data, and speak with others in the person’s life such as teachers or accommodation providers. The assessment also identifies any restrictive practices currently in use.
- You receive: a clear, evidence-based understanding of why behaviours of concern occur.
2
Plan: Behaviour Support Plan
The plan turns the assessment findings into practical, individualised strategies: proactive approaches, environmental changes and skill-building, written so the whole support network can apply them consistently. Any restrictive practices are reported in the plan in line with NDIS requirements, with strategies to reduce and eliminate them.
- You receive: a personalised, written plan for home, school, work and the community.
3
Train: Staff & Stakeholder Training
A plan only works if the people around the person know how to use it. Your practitioner trains family, carers, support workers, teachers and providers in the plan’s strategies, so everyone responds the same way, every day, in every setting.
- You receive: a support network that is confident and consistent in using the plan.
4
Support: Ongoing Intervention & Review
Behaviour support doesn’t stop when the plan is written. Your practitioner continues working with the person and their network, collecting and reviewing data, coaching the team, adjusting strategies as circumstances change and reviewing the plan so it keeps working. Your practitioner also attends NDIS restrictive practice panels as required.
- You receive: measurable progress, and a plan that keeps pace with the person's life.
Two Services, One Team, Get Started Today
Choose the assessment and report on its own, or the full end-to-end service. The assessment explains the behaviour. The plan sets the strategies. Training equips the people. Ongoing intervention keeps it working, one practitioner-led team, from first meeting to lasting change.
Frequently Asked Questions
What is a Behaviour Support Plan?
A Behaviour Support Plan is a personalised, evidence-based document that sets out strategies for understanding and reducing behaviours of concern and improving quality of life. It includes a functional behaviour analysis to understand the factors underlying the behaviour, proactive strategies, environmental adjustments, skill-building approaches, and guidance on reducing restrictive practices where appropriate.
Do I need a diagnosis to access Positive Behaviour Support?
No. A formal diagnosis is not required. What matters is that a behaviour is affecting safety, participation or quality of life.
Can adults access Positive Behaviour Support?
Yes. Positive Behaviour Support is effective across the lifespan, including children, adolescents, adults and older adults, and across home, community, school, workplace and supported accommodation settings, including aged care facilities.
What is a restrictive practice?
A restrictive practice is any practice or intervention that has the effect of restricting the rights or freedom of movement of a person with disability. Restrictive practices may only be used as a last resort to prevent harm, and the use of any regulated restrictive practice must be documented in a behaviour support plan developed by an NDIS behaviour support practitioner working within a registered specialist behaviour support provider. The aim is always to reduce and, over time, eliminate the use of restrictive practices by understanding the reasons behind a behaviour and putting better support strategies in place.
How long does Positive Behaviour Support take?
The initial functional behaviour assessment and Behaviour Support Plan development usually takes around four weeks, depending on complexity. Ongoing support can continue for as long as it is needed and funded under the participant’s NDIS plan or other contracted arrangements. ORS can provide urgent reports in shorter timeframes, so please talk to our team if this is required.
Does Positive Behaviour Support include training?
Yes. Services include ongoing training on the participant’s individual Behaviour Support Plan, for family members, support workers, teachers and other practitioners, as well as the participant. Training can also be conducted via Teams so a recording can be kept for new or absent staff.
Will you work with my existing supports?
Yes. With the participant’s consent, our practitioners work with existing supports, such as a day program, school or allied health professional, and where relevant can include them in training on how to apply the plan’s strategies consistently.
Do you take complex or high-risk referrals?
Yes. ORS has significant expertise in this area and can take clients with restrictive practices and complex behaviours.
Do you provide support in SIL, SDA and out-of-home care?
Yes. We can also provide OT-specific assessments and reports to assess housing for suitability and safety regarding behaviours such as property destruction, absconding, harm to self or harm to others.
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