Thank you for choosing ORS.
We endeavour to process and book referrals within 48 hours. We will call you as soon as the referral has been processed to schedule an appointment at the earliest and most convenient time. If we are unable to contact you via telephone and you have indicated a preferred appointment day and time when completing the referral to ORS, we will do our best to schedule at, or around this time and send you an SMS and email with these details. If no appointment day and time were indicated on the referral form, we will need to make contact to confirm a suitable day and time for the appointment and will send you an SMS and email which can be responded to outlining preferred days and times. If we do not hear back from you within ten business days after attempting our first contact, we will be required to close the case to make space for other clients requiring ORS Services. Â Â Â
Once an appointment has been scheduled, the details will be emailed to you, and all other relevant stakeholders confirming the appointment date and time and will include any additional documentation or information required prior to the appointment. We would appreciate you looking out for this email and letting us know as early as possible if the appointment needs to be rescheduled.
Please note: If your referral is urgent, please call us on 1800 000 677
and we will make sure this referral is prioritised for you.
