Positive Behaviour Support Success Stories

Real Stories of Growth, Independence and Positive Change

Behind every referral is a person, a family and a story still being written. Positive Behaviour Support Success Stories showcase the journeys of participants who have worked alongside ORS Positive Behaviour Support practitioners to overcome challenges, develop new skills and achieve greater independence. Every journey is different, and progress looks different for everyone, but each story reflects the power of person-centred support, collaboration and persistence. We invite you to hear directly from the participants, families and clinicians who have experienced these moments of growth together.

Oskar's Story

Building a Brighter Future

Eight years ago, behaviours of concern made everyday life incredibly challenging for Oskar, his family and his support team. Requiring three-to-one support and facing significant barriers to independence, Oskar’s future was uncertain.

Working alongside Oskar, his family and a multidisciplinary team, ORS provided Positive Behaviour Support tailored to his goals, strengths and changing needs. Together, they developed practical strategies, supported transitions into a new home, trained support staff and created consistency across everyone involved in Oskar’s care.

This first chapter of Oskar’s journey shows the early foundations of that work and the potential his team saw from the very beginning. Watch how collaboration, persistence and person-centred support helped create a pathway towards greater independence and a brighter future.

Read the transcript - Oskar's story

Transcript: Oskar's Story - Positive Behaviour Support Good News Story from ORS

[Oskar walks outside his home and makes a drink in the kitchen while his mum speaks.]

Oskar's mum: ORS became involved when Oskar was about 17. Oskar was transitioning from accommodation providers and really struggling with his frustration tolerance, and perpetrating some violence and anger at others. It was a huge decision to think about Oskar moving out full time, and it's not something we had planned for, but his behaviour had become really difficult and we were losing a lot of services.

ORS Behaviour Support Clinician: When we got involved, that was when Oskar was finding his new home, where we were able to be part of finding and training the correct staff for Oskar, and helping him learn some of the tolerance strategies that he needed.

Oskar's mum: I think ORS is really good at understanding the needs of their clients and what their goals are, and helping them achieve those. Also, I think they're really great at working in a multidisciplinary team - working with a specialist support coordinator, working with us as a family, and then all the other pieces of speech therapists and exercise physiologists. Really great communication and just that coordinated approach, which for the client means that it's just this seamless sort of transition.

ORS Behaviour Support Clinician: The goal had been to have some calmness, or just to have consistency for Oskar. But we really, I guess, saw alongside Oskar's family that there was a lot of potential for growth and there was a lot of potential for more. And so the biggest challenge was really saying: OK, we are better than where we were, but I think we can go further.

[The clinician sits with Oskar on the couch, chatting while he has a snack.]

Oskar's mum: Oskar's behaviour is incredibly improved to what it was, and there are multiple factors for that. But without a doubt, the ability of ORS to document what Oskar's likes, preferences and needs are is significant.

[Oskar explores his new home and hangs out washing with a member of his support team.]

ORS Behaviour Support Clinician: When I think about Oskar's future now, I'm actually really unsure what it would look like - because for a while we knew what we wanted it to look like, and that was our best bet, that maybe we could get there and maybe that's what it would be. But now, it could be anything!

[Oskar chats with a support worker at the door of his home.]

Arthur's Story

Finding His Voice

Arthur was referred to ORS after experiencing selective mutism, an anxiety disorder that made it difficult for him to speak with people he didn’t know. Everyday interactions could feel overwhelming, affecting his confidence, relationships and ability to communicate with others.

Working alongside Arthur, ORS Positive Behaviour Support Practitioner Erin Bowcock took a person-centred approach to better understand the underlying causes of his anxiety. Through engaging, practical strategies tailored to Arthur’s strengths and interests, each session focused on gradually building his confidence in a supportive and enjoyable way.

Today, Arthur is confidently starting conversations, asking questions, making new friends and speaking up for himself at home and in the community. Most importantly, he says he feels “so much happier”. Watch Arthur and Erin share his journey and see how Positive Behaviour Support helped him develop the confidence and skills to communicate more freely.

Read the transcript - Arthur's story

Transcript: Arthur and Erin - Positive Behaviour Support Good News Story from ORS

Erin Bowcock (Regional Manager, Positive Behaviour Support, ORS): Hi, my name is Erin Bowcock and I'm a Regional Manager for Positive Behaviour Support at ORS. Arthur was referred for positive behaviour support to help build his confidence in speaking with others. Arthur was experiencing a condition called selective mutism. Selective mutism is an anxiety disorder that affects the way that people speak to a certain type of people. In Arthur's case, he could not speak in front of people that he did not know.

[Arthur sits outside his home in front of a brick wall, smiling as he speaks.]

Arthur: Hi, I'm Arthur from Blacktown. Erin has been helping me out with my confidence of speaking, and Erin's been quite good at teaching me in being confident.

[Arthur and Erin sit together at an outdoor table, chatting and laughing while playing games.]

Erin: To support Arthur in building his confidence in speaking with people that he didn't know, we used a range of positive behaviour support strategies that focused on understanding the underlying cause of his anxiety and working through that, in order to make this the best experience for Arthur. Each session was focused on a person-centred approach, and Arthur responds really well to a fun, bubbly nature.

So in each session, right from the get-go, we came in with smiles and lots of different fun games, so that he would enjoy the session and actually comprehend the skills, behaviour support and the strategies that have been implemented. We have completely changed Arthur's life. I'm incredibly proud of the work that he's been doing. We've gone from Arthur not being able to communicate with anyone that he didn't know, to being able to easily ask people questions and having the confidence to speak and talk about himself to people that he's never met before, which is a really amazing feat.

Arthur: It makes me feel better talking to people who before I couldn't speak to. I've made more friends now and I feel so much happier.

Erin: Following behaviour support services, Arthur's quality of life has improved quite significantly. He's now able to speak to his supports and ask for what he wants, as well as being assertive within his home and saying when he doesn't like something. He also has the confidence to meet new people, as well as start conversations, and have a much more positive life.

[Arthur and Erin play a drawing game together at the outdoor table.]

Every Journey Starts Somewhere

If these stories resonate with you, we’d love to help you take the next step. Speak with our team or submit a referral today.

Brennan's Story

Growing Through Connection

When Brennan was referred to ORS, his family had concerns about behaviours of concern, limited verbal communication and the impact these challenges were having on everyday family life. His relationships at home were becoming difficult, and his parents wanted to better understand his needs and help him communicate in a way that worked for him.

Working closely with Brennan and his family, ORS Positive Behaviour Support Practitioner Rebecca Perry built trust through Brennan’s love of music, using his interests to develop communication skills, support daily routines and strengthen family connections. Through play-based, person-centred strategies, Brennan gradually found new ways to express himself and navigate everyday life.

Today, Brennan is communicating with his family, expressing his needs, enjoying stronger relationships with those around him and, as his mum proudly shares, he’s happy, smiling and thriving. Watch Brennan, his mum Sarah and Rebecca share the journey that has helped create brighter possibilities for his future.

Read the transcript - Brennan's story

Transcript: Brennan's Story - Positive Behaviour Support Good News Story from ORS

Bec (Behaviour Support Clinician, ORS): ORS started working with Brennan because Sarah had concerns about his head-banging behaviour, and it had started leaving a permanent mark. She also had concerns about his relationship with his older brother, Ethan, as they weren't getting along. So we started working with the family to improve the family dynamic and their relationships, as well as understanding Brennan's head-banging behaviour and how we can respond to that.

[Sarah, Brennan's mum, speaks from an armchair with Bec beside her.]

Sarah (Brennan's mum): Before Brennan started working with Bec, he was like non-verbal - not talking. Since working with Bec, he is always happy. He's happy a lot, he's smiling, he's enjoying himself, he's singing - he sings to her. He's always sung and done art and things like that, but since working with her, he's started to say some words as well.

[Bec speaks to camera in an ORS office. Footage shows Brennan singing along to a music video and using music to move between activities and to brush his teeth.]

Bec: Brennan's favourite thing is music, so we use that as the foundation of our rapport building. Once we had that rapport and he trusted me as a therapist, we used music in all of our sessions together, and he started to use his speech - which he'd never done before - and started to talk. We now use music in everyday life, and he uses it to transition between activities. We also use it to brush his teeth, which he never did before, and we sing "Ready, steady, brush our teeth".

[Brennan and Bec play together with Play-Doh, bubbles and an emotion placemat.]

Sarah: Bec's been amazing to work with. She's very good with the kids. They like playing games together, so they've got Play-Doh, bubbles, and the emotion placemat, so he can learn his emotions as well. And she doesn't push him too far - it's more like learning through play, and he loves that type of thing.

Bec: Brennan's achieved so much since I've started working with him. He is now communicating with his family, which is lovely to see, because the family relationship has improved. He's able to tell his family what his needs are, and when he is feeling frustrated, using those keywords that we've learnt through sessions. This has also improved his relationship with his older brother, as they are able to communicate with each other and have that good sibling relationship.

[Sarah speaks from the armchair again.]

Sarah: Brennan's life is very good now. Before, he would always be upset, crying, having meltdowns, and it always hurt me, because you never want to see a kid upset. But his life now - he's just progressing so much, and he makes me so proud every day. To see him so happy and smiling all the time, that's what you want as a parent.

Lumi's Story

Hope Beyond Adversity

After experiencing significant trauma throughout childhood and early adulthood, Lumi was living with post-traumatic stress disorder (PTSD), making everyday life and trusting others incredibly difficult. When Lumi first considered allied health support, they were understandably hesitant, unsure whether anyone would truly understand their experiences.

Through Positive Behaviour Support, ORS worked alongside Lumi to develop practical strategies for emotional regulation, distress tolerance and building confidence in everyday life. Together with Lumi’s support network, and Positive Support Practitioner Zsofia Ablonczy, personalised approaches helped create greater stability, reduce self-harming behaviours and build the skills needed to navigate difficult situations with increasing independence.

Today, Lumi is focused on a future shaped by hope rather than the past. With goals of studying, helping others, becoming more independent and building the life they want, Lumi’s story is a powerful reminder that recovery is possible, one step at a time. Watch Lumi share their journey of resilience, growth and the determination to create positive change.

Read the transcript - Lumi's story

Transcript: Lumi's Story - Positive Behaviour Support Good News Story from ORS

Narrator: This is a story of resilience and a very strong motivation to create positive change after trauma. Welcome to Lumi's story.

What is PTSD?

[On-screen animated text presents the definition of PTSD, over gentle footage of Lumi and her practitioner doing an activity together at a table.]

Narrator: Post-traumatic stress disorder (PTSD) is defined as a mental health condition that develops after experiencing or witnessing a terrifying event. PTSD is characterised by symptoms that affect memory, emotion and cognition. These symptoms can include sleep disturbances, nightmares or flashbacks, avoidance of situations that remind you of the trauma, heightened reactivity to stimuli, anxiety and a depressed mood.

The severity and duration of these symptoms can differ widely among individuals, with some experiencing short-term effects and others facing long-term challenges that significantly affect their daily lives.

What does PTSD mean to Lumi, and how has it affected their life?

[Lumi, who has teal hair and a bright pink dress, speaks to camera in a warmly lit room at home.]

Lumi: What PTSD means to me is a condition that many people have to go through, and still go through, because of their traumatic past, and they suffer many different conditions. How it has affected my life is I've been through stuff since I was born, and I still suffer now. I suffer flashbacks and also depression, my lack of trust in men, and I don't really trust many people.

I didn't want to start with allied health and I was very hesitant, because I was worried that allied health would make fun of me, or not believe my story and think I'm making it up. But what prompted me is that my mum and my support workers didn't want to lose me to suicide. So they made sure they could find a service for me that they could trust. And now I've got Zsofia, who is helping me - she's given me the motivation to want to move on.

What has Lumi had to overcome in life?

[Zsofia, Lumi's Behaviour Support Practitioner - short brown hair and glasses, wearing a black ORS top - speaks from a couch.]

Narrator: Lumi experienced significant traumatic events throughout their childhood and early adulthood, including neglect and physical, sexual and psychological abuse. Their sense of security and safety was severely compromised during these formative years. Early in life, Lumi was placed with several foster families, later moving through women's refuges and transitional accommodation, before eventually settling in a supported independent living arrangement.

How has Positive Behaviour Support at ORS helped Lumi?

[Lumi and Zsofia sit across a wooden dining table, working together on jigsaw puzzles and a values-based board game with cards and a die.]

Narrator: Lumi has been receiving positive behaviour support services from ORS for over three years. In addition to psychological services, positive behaviour support services have been instrumental in helping Lumi develop skills and techniques for emotion regulation and distress tolerance, significantly reducing the occurrence of self-harming behaviours.

Lumi's support workers and team have collaborated closely with the Positive Behaviour Support practitioner, receiving training and effectively implementing the strategies outlined in Lumi's Positive Behaviour Support Plan. As a result, the frequency of Lumi's self-harming behaviours has significantly decreased.

Lumi has learned to reach out for support when needed, independently using their safety plan and employing strategies that assist them in responding to triggers in a way that is taking them closer to achieving their goals. Additionally, Lumi has been learning about self-compassion, their values, and what is important to them in life. This has been assisting Lumi to set value-driven goals and create motivation in their daily activities.

After working with ORS, what does life look like for Lumi now?

Narrator: Lumi has several goals that align with their life's values. They aim to become increasingly independent in their daily living and eventually move out of supported independent living. They would like to become a mother and marry a kind gentleman. One of Lumi's long-term goals is to help others who face similar challenges. Currently, Lumi is planning to start a TAFE course to gain the skills and knowledge needed to assist others effectively.

[Lumi smiles outside in the backyard, holding a small green fidget toy.]

Lumi: My goals moving forward are being able to manage - learn how to manage and do strategies - when I am heightened and depressed or emotional. Once I achieve what I want to, I want to be able to then use my own past and my own strategies that I've learned to help others. And I want to physically improve my health, because that will also help my mental health.

I want to become a mother and teach them how to be themselves, and how to protect - I'll always protect them, but how to protect yourself when you're not around me. And I want to learn flexible thinking, and how to manage my emotions.

How can Lumi's journey and determination help inspire others?

Narrator: Over the years, Lumi has acquired new skills to effectively manage difficult and triggering situations and thoughts. Through this process, Lumi has not only developed resilience but also transformed their experiences into strengths, inspiring others with their journey. Step by step, they have been transforming their lived challenges into strengths, continuously growing and evolving. This personal growth has motivated Lumi to take decisive steps towards achieving their goals, serving as an inspiration to those facing similar challenges.

Would Lumi recommend ORS to others looking for help?

Lumi: Yes, I would strongly recommend ORS, because they've helped me see hope for a better future, and see that I am very worthy of a good life - no matter what my past may have taught me or shown me. My Behaviour Support Practitioner, Zsofia, has been doing an amazing job with me.

Is there anything else Lumi would like to say?

Lumi: It's normal to experience symptoms of PTSD throughout your life. And don't forget to reach out for help, even if it's just someone to talk to. Someone will always be there for you, no matter what time, or when, or where. Just don't forget that you're not alone in this battle. You'll always have someone by your side.

Support Can Make a Difference

No two journeys are the same, but the right support can help build confidence, independence and meaningful progress.

Will's Story

Understanding Through Creativity

When Will was diagnosed with developmental trauma, autism, ADHD and Oppositional Defiant Disorder (ODD), everyday life became increasingly challenging for both him and his family. His emotions often felt overwhelming, and finding ways to understand and respond to his behaviours was difficult for everyone involved.

Working alongside Will and his family, ORS Positive Behaviour Support Practitioner Cass Carpenter introduced creative, person-centred strategies that matched the way Will learned best. Through art therapy, Will was able to express and explore his emotions in a safe and meaningful way, while his parents gained practical tools to communicate more effectively and respond calmly to challenging situations.

Today, Will is better able to recognise his emotions, pause before reacting and make more considered choices. His family is enjoying everyday moments together that once felt out of reach, with renewed confidence in what the future holds. Watch Will’s mum, Shanice, share how Positive Behaviour Support helped create brighter possibilities for their family.

Read the transcript - Will's story

Transcript: Will's Story - Positive Behaviour Support Good News Story from ORS

[Will, a young boy in a red school polo, sits drawing at the family dining table with coloured markers.]

Shanice (Will's mum): Hi, my name is Shanice and I'm Will's mum. Will was a happy, happy little baby - he was the happiest baby ever. He's been diagnosed with developmental trauma, autism, ADHD and ODD, and that presented with a lot of difficult behaviours - behaviours that we didn't know how to manage, and he definitely didn't know how to manage them.

[Kass, Will's ORS Behaviour Support Practitioner, speaks to camera. Footage shows Shanice and Will drawing emotions on paper together, and Shanice holding up an art book of Will's colourful drawings.]

Kass (Behaviour Support Practitioner, ORS): For Will, we found talking directly about emotions was not effective for him. So we used a little bit of a third-person approach with art therapy, where we would get him to draw his emotions on paper and talk about them as if they were a third party. So it was external from him, which really helped him open up and identify the feelings inside of him in a bit more of a critical-thinking kind of way, rather than internalising all of those emotions. So it opened up the conversation about emotions - that all emotions are valid and normal, and we just have to have different methods on how to deal with them.

Will's aggression now is better managed. It used to be out of control. I think now he's at a point where he can stop and understand consequences before he takes a step, before he decides what action he's going to take next - which is not something he'd do before with his aggression. He will go, "Oh, OK, there's a consequence to this," which is something he never would have done.

[Shanice speaks to camera, seated on a couch in a bright living room.]

Shanice: Nothing was able to help me understand as much as what Kass did when I came to ORS. So when ORS came in and Kass came in, she was able to talk to not only me but his stepdad about how to frame things - how to frame the way to say something that's not going to trigger him, that's going to get the end result that we wanted.

The future for Will now looks fresh. We can actually go out in the community as a family, where we weren't able to do that before. So just that alone makes everything a lot brighter.

Daxton's Story

Finding the Right Support

When Daxton was referred to ORS, his family was looking for support to help him communicate, build connections with others and navigate the challenges he was experiencing in everyday environments, particularly at childcare. Finding the right support had been a difficult journey, but everything changed when they found a team that truly understood his needs.

Working alongside Daxton and his family, ORS Key Worker and Senior Positive Behaviour Support Practitioner Lea Mcmanus focused on building trust, developing communication skills and encouraging greater independence. Through consistent, person-centred support, Daxton gained the confidence to express himself using both speech and sign language while strengthening his relationships with the important people around him.

Today, Daxton is speaking in sentences, confidently communicating his needs and connecting with his childcare educators in ways that weren’t possible before. Hear from his mum, Sasha, as she shares their journey and why finding the right support made all the difference for their family.

Read the transcript - Daxton's story

Transcript: Daxton's Story - Positive Behaviour Support Good News Story from ORS

[Sasha, Daxton's mum, speaks to camera in a bright living room.]

Sasha (Daxton's mum): Hi, I'm Sasha and I'm Daxton's mum. Dax is a funny, chaotic little boy, and he loves to run - he never stops. He's always on the go, and there's never a dull moment with him.

I first noticed Dax needed extra support once he went to daycare. He's got some sensory issues, so he doesn't like loud noises and things that startle him. So it was mainly at daycare - when we really got him mixing with other kids, we could see he was very different to a lot of the kids in his class.

[Lea McManus, Daxton's ORS practitioner, speaks to camera in a black ORS polo. Footage shows Daxton playing with toy cars at a table and exploring an outdoor playground with his practitioner.]

Lea McManus (Team Leader - Early Childhood Support and Senior Positive Behaviour Support Practitioner, ORS): When Dax first came to ORS, the situation for the family was dire - especially for mum, Sasha, because she was receiving a lot of negative behaviours from Dax. They found they couldn't take him places, and they were needing a lot of help.

Sasha: The process to find the right support for Dax was actually quite difficult. I found that even getting onto a wait list, just to get him seen, was really hard. And Dax sometimes finds it hard to form an emotional connection with a person, so we actually saw a few different therapists before we found the right one for him.

[Daxton works with his practitioner at a table, using toys and picture cards to build his communication skills, and gives her a high five.]

Lea: The number one goal was his communication, with him being non-speaking. That was the number one goal of the family - to give him skills in communication, whether that be using sign language or verbalising. So at the moment he's learning to do both, and that's going really, really well.

Sasha: We've noticed a massive change with Dax, especially his speech. He would say a handful of words, and now he wants to try and talk in sentences - he keeps trying to talk to you until he gets his point across. We've noticed a lot of positivity.

Lea: The thing I'm most proud of achieving with Dax is supporting him to gain some independence. With him now being able to communicate his needs and seek support and help from adults - including the educators at childcare - it's really been life-changing for him. And I also feel that it's supported the childcare educators to give him the best support that they can.

Sasha: My advice to people looking for the right help would be to not give up. Keep pushing and keep trying to find that right help, because once you find it, it's really good.

Ready to Start Your Own Story?

Every Positive Behaviour Support journey begins with a conversation. Whether you’re seeking support for yourself, a family member or someone you support, our team is here to help you explore the next steps.

Brennan’s Story: Two Years On

Celebrating Continued Growth

Since first sharing Brennan’s journey, the progress has continued. With the support of his family and ORS Positive Behaviour Support Practitioner Rebecca Perry, the strategies introduced over time have become part of everyday life, helping Brennan communicate his needs, regulate his emotions and approach new situations with growing confidence.

Simple, personalised supports such as sensory tools, communication strategies and positive routines have helped Brennan transition more calmly between activities, strengthen family relationships and build the skills needed to thrive both at home and at school. His teachers, principal and family have all witnessed the remarkable difference these changes have made.

Today, Brennan is calmer, happier and communicating in ways that once seemed out of reach. Hear from Brennan’s mum and Rebecca as they reflect on how far he’s come, and why the right support has helped unlock a future full of possibilities.

Read the transcript - Brennan's story (follow-up)

Transcript: Brennan's Story (follow-up) - Positive Behaviour Support Good News Story from ORS

[Brennan, a young boy in a Super Mario jumper, plays a pop-up game at a table.]

Sarah (Brennan's mum): I am extremely proud, as his mum, of the boy he's becoming. He's becoming such a great inspiration.

[Bec, Brennan's ORS clinician, speaks to camera outdoors. Footage shows Bec and Brennan laughing together during a session.]

Bec (Behaviour Support Clinician, ORS): When I first started working with Brennan it was very intense behaviour, and now we're having one or two incidents here and there - so there's been a massive shift in his behaviour. But I think that comes down to communication: him being able to communicate to us what he needs, and us being able to have a communication tool to communicate with him.

Sarah: Even when he was younger, it was hard. It was very, very hard. I just feel like I wouldn't have gotten anywhere with him, and he wouldn't have been able to develop more, without the behavioural support.

[Brennan and Bec play together on the floor with sensory toys, and share a high five.]

Bec: The strategies that have helped the most have been as simple as a high five. Using his crash mat, redirecting to sensory toys, and giving him time to chill out himself, has been really helpful.

Sarah: Our communication with the family and ORS has been great. I've actually recommended them to a lot of people who are needing the support as well.

Bec: I'm so proud of Brennan and all the progress he's made. He's doing so well. I can see the shift in the family dynamics, and it's eased a lot of stress for the family as well, which is so lovely to see.

[Brennan sits at a table with Bec, concentrating as he writes with a pen.]

Sarah: I think I would be stuck in the loop - not being able to get the help I need, or the help he needs - and we wouldn't be where we are now. He wouldn't be learning. I don't even think he'd be capable of going to school, or being in his environment, without the support.

Bec: Even at school, I think that's made a massive reduction as well. He's transitioning between activities, and he's very calm during those transitions, which is really lovely to see.

Sarah: I've even got reports from his principal and his teacher about how much of a different kid he is within the last couple of years.

Bec: He's communicating with people - that's the biggest thing. All his frustrations came from the fact that he couldn't communicate with others, and now that he's able to start doing that, there's no end to what Brennan could do.

Oskar’s Story: Five Years On

Independence Without Limits

Five years after first meeting Oskar, the progress is remarkable. What began as a journey to better manage impulsive and aggressive behaviours has grown into a story of increasing independence, confidence and new opportunities. With the ongoing support of his multidisciplinary ORS team, Oskar has continued to develop the skills needed to navigate everyday life with greater flexibility and self-confidence.

Today, Oskar is making choices about his daily routine, preparing for greater independence and embracing experiences that once felt out of reach. From shopping for groceries and choosing his own meals to travelling on camps and enjoying snow trips, he is approaching life with curiosity, resilience and a willingness to try new things. His progress has not only transformed his own life but has also brought greater confidence and joy to those who know him best.

Hear from Oskar’s positive behaviour support practitioner Lauren Knez, his mum and younger brother Dougie who have supported his journey as they reflect on how far he has come, and the exciting possibilities that still lie ahead.

Read the transcript - Oskar's story (follow-up)

Transcript: Oskar's Story (follow-up) - Positive Behaviour Support Good News Story from ORS

[Lauren, Oskar's ORS practitioner, speaks to camera outdoors. Footage shows Oskar at home - hanging out washing, choosing groceries, and working through picture cards with his team.]

Lauren (Positive Behaviour Support Practitioner, ORS): Oskar first came to ORS to manage some impulsive and aggressive behaviours that he was having at home and in the community, and it was also to assist the new staff who were taking over his care with some strategies to manage those behaviours. He's got a really good team around him now - he's got an occupational therapist and a psychologist from ORS who he's worked with for a long time, so they know him really well and work really well with each other.

Oskar now is able to really adapt with his routine, and with changes within the routine. Previously he was very rigid, very stuck, and he liked doing everything on the hour, every hour, the exact same way. His independence has improved because he's doing so many more activities of daily living himself. He's able to clean up after himself, he's able to pick what meals he wants, he goes shopping with his staff and picks the groceries that he wants to have. He just seems to be willing to try new things, rather than being concerned and sort of scared of doing new things. So I think that confidence to try new activities is the biggest thing.

[Lauren sits with Oskar on the couch, sharing picture cards and laughing together.]

Lauren: I feel really proud to be part of Oskar's team. It's been a very big blessing just to see his progress over the last three years, but also to see how his family have reacted to that progress. Oskar originally was at 3:1 support, and now he's 1:1 - going on camps, living life, going to the snow. Everything can just change with that support, and with trusting the therapeutic team around him. It feels like we're helping Oskar achieve his goals and be more independent, but it also feels like we're helping the family be able to spend that really quality time with him.

[Dougie, Oskar's little brother, speaks to camera outdoors.]

Dougie (Oskar's little brother): Hi, I'm Dougie, I'm Oskar's little brother. I'm pretty proud of him for achieving being able to compose himself in some places - I reckon he's gotten pretty good at it, just composing himself. I'm so proud of Oskar because he was able to achieve all of the goals that were set for him. And it'll be really great to see what else he can achieve in his life. What's happening now is pretty good already - I would hope for it to be even better, and I reckon it's a lot brighter, with more people in it too.

[Lauren speaks to camera again, smiling.]

Lauren: I love my sessions with Oskar. He's just the funniest person in the world, and we always have a joke together - but we also make just the best progress. So yes, I very much enjoy my time with him.