Mental Health Crisis Contacts
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Mental Health Crisis Contacts
Who can I contact during a crisis?
Please see below for essential contact information, helpful links, and details about various support organisations across Australia. This comprehensive list is designed to support people and families in crisis, providing a wide range of resources to help you navigate difficult times. We understand that during challenging periods, having access to the right resources and support can make a significant difference in your well-being and recovery.
ORS’ goal is to ensure you have the information you need to access immediate help and ongoing support. Whether you are dealing with mental health issues, domestic violence, financial difficulties, or any other crisis, the organisations listed here are equipped to provide the assistance you need.
Remember, if this is an emergency, please call 000 immediately. Your safety and well-being are our top priorities, and we are committed to helping you find the support you need.
24 Hour Crisis Contacts
- National domestic, family and sexual violence counselling, information and support service.
- (24 hours, 7 days)
- Supporting people affected by anxiety, depression and suicide.
- (24 hours, 7 days)
- Help for individuals and families dealing with drug and alcohol use. Also provide support groups, education programs, counselling and bereavement services for families.
- (24 hours, 7 days)
- Telephone and online counselling service for young people aged 5 to 25.
- (24 hours, 7 days)
- Telephone and online support, information and referral service for men with concerns about family and relationships, mental health, anger management, family violence (using and experiencing), substance abuse and wellbeing. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues.
- (24 hours, 7 days)
- Hotline for anyone affected by alcohol or other drugs. Support includes counselling, advice and referral to local services.
- (24 hours, 7 days)
- Australia’s leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide, including individuals, families, friends, witnesses, first responders and service providers.
- (24 hours, 7 days)
- Provides immediate telephone counselling and support in a crisis.
- (24 hours, 7 days)
- Offers access to assessment and treatment services as well as advice and information on a range of mental health issues.
- Offers access to assessment and treatment services as well as advice and information on a range of mental health issues.
- Offers access to assessment and treatment services as well as advice and information on a range of mental health issues.
- Offers access to assessment and treatment services as well as advice and information on a range of mental health issues.
Crisis Contacts Available Nationally
- Free confidential phone service for Australian Defence Force (ADF) members and their families. Helping people access ADF and civilian mental health services through a triage system.
- (24 hours, 7 days)
- Mission is to inspire positive change and deliver evidence-based approaches to minimise alcohol and drug harm.
- Provides the knowledge and other information needed for practitioners and policy-makers to make informed decisions in their work about many health topics, including links to programs for individuals.
- Provides the knowledge and other information needed for practitioners and policy-makers to make informed decisions in their work about many health topics, including links to programs for individuals.
- Phone, webchat and email support for those experiencing an eating disorder or body image issues, their friends, family, carers and professionals. Also factsheets and other resources.
- A confidential service that provides support to people across Australia affected by alcohol or other drug use, 24 hours, 7 days.
- A national platform for people from culturally and linguistically diverse (CALD) backgrounds, multicultural communities and mental health services to access resources, services and information in a culturally accessible format with a national focus on mental health and suicide prevention.
- Online and telephone counselling service supporting young people aged 12 to 25 and their families who need help with mental health, physical health (including sexual health), alcohol and other drugs, or work and study support.
- Provides free mental health information, services and supports online, via phone or in person at a Head to Health centre
- (Mon to Fri 8:30am to 5pm)
- Australia's national eating disorder research and clinical excellence institute, including resources and support programs.
- A national gateway connecting Australian suicide prevention services to each other and the community.
- Bringing research, expertise and evidence from leaders in the field together in one place.
- Free confidential counselling services and group programs for Australian veterans (former and current) and their families.
- An online portal to help Australian schools and communities access accurate, up-to-date evidence based alcohol and other drug education resources.
- Anonymous nation-wide, early intervention, peer supported telephone and web based services to diverse people of all ages to talk about sexuality, identity, gender, bodies, feelings or relationships, including those experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing.
- (3pm to midnight, 7 days)
- A national online and freecall service, providing information, support and referral to people concerned about complex mental health issues, including friends, family members and health professionals.
- (10am to 8pm Mon to Fri AEST/AEDT)
- A national addiction treatment, training and research centre, which seeks to transform the way society provides treatment, specialist care and support for those affected by addiction.
Click below to find Crisis Services by State
Australian Capital Territory
- Offers access to assessment and treatment services as well as advice and information on a range of mental health issues.
- (24 hours, 7 days)
- Offers access to assessment and treatment services as well as advice and information on a range of mental health issues.
New South Wales
- Free statewide phone service staffed by registered mental health professionals who can provide advice, assessments, recommendations and, when appropriate, referrals to NSW Health mental health services.
- (24 hours, 7 days. NSW only)
- Coordinators across regional, rural and remote NSW providing personalised advice to link individuals who need assistance for their mental health to the most appropriate services and resources.
- A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts. It’s free and you don’t need an appointment. The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts. There are Safe Havens throughout NSW.
- Currently 19 Save Haven locations across NSW
- (24 hours, 7 days)
- Free statewide phone service staffed by registered bilingual mental health professionals. The service offers advice and support to people from culturally and linguistically diverse communities, and can help people to access mental health services.
- 1800 648 911
- (Mon to Fri 9am to 4:30pm, NSW only)
Northern Territory
- Help for 12-25 year-old with topics such as: mental health issues, general physical health, sexual health, family and relationships, drug and alcohol issues, education and training, sexuality issues and accommodation.
- (Mon: 8:30am to 5pm, Tues: 8:30am to 6:30pm, Wed: 8:30am to 6:30pm, Thurs: 8:30am to 5pm, Fri: 8:30am to 5pm, weekends: closed)
- Help for 12-25 year-old with topics such as: mental health issues, general physical health, sexual health, family and relationships, drug and alcohol issues, education and training, sexuality issues and accommodation.
- (Mon: 9am to 5pm, Tues: 9am to 7pm, Wed: 9am to 7pm, Thurs: 9am to 7pm, Fri: 9am to 5pm, weekends: closed)
- Government-supported help line and extensive online list of support services in the Northern Territory.
- (24 hours, 7 days)
- Australia’s leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide, including individuals, families, friends, witnesses, first responders and service providers.
Queensland
- Confidential mental health telephone triage service staffed by trained and experienced mental health clinicians.
- (24 hours, 7 days)
- Confidential counselling, information and referral service for people in Queensland with alcohol and other drug concerns, their loved ones and health professionals.
- (24 hours, 7 days)
- Anytime of the day or night carers can talk with someone, receive support, find new resources and learn helpful information to assist them as carers. (Note: is a support line, not a crisis line)
Fortify Health Group
(formerly Harmony Place)Â
- Mental health services for people aged 16 to 65 from culturally and linguistically diverse backgrounds and communities in Southeast Brisbane.
- (Mon to Fri, 8.30am to 4.30pm)
South Australia
- Staffed by mental health clinicians which can provide advice and information in a mental health emergency or crisis situation.
- (24 hours, 7 days)
- Free professional telephone and chat counselling for people 15 years and older living or working in regional South Australia. Can help with: anger management, anxiety, financial worries, grief and loss, hopelessness, isolation and loneliness, low self-esteem, relationship issues and family problems, sadness, short-term depression, stress, wellbeing and work stress. The Regional Access counselling service is available for anyone who lives or works in regional, rural or remote South Australia; outside of the Adelaide metropolitan region.
- (24 hours, 7 days)
Tasmania
- Mental health support, triage and referral phone line delivered by the Department of Health, Tasmania in partnership with Lifeline Tasmania.
- (9am to 10pm, 7 days)
- Information about alcohol and other drugs including written resources, options and referral to appropriate treatment services or further assistance and opportunity to discuss your own situation and concerns with someone who understands and can help.
- (24 hours, 7 days)
Victoria
- Offering support to 16 to 65 year-olds in the LGBTIQA+ community in metropolitan Melbourne who are having thoughts or intentions of suicide. Recovery-focused, short-term (up to six months) community-based and therapeutic support by a peer-led team.Â
- (Business hours)
- Free mental health and wellbeing service for anyone who needs support.Â
- (Mon to Fri 8.30am to 5pm, except public holidays)
- Free, professional telephone counselling service to support people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
- (24 hours, 7 days)
- Free, professional telephone counselling service to support people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
Western Australia
- Confidential telephone counselling, information and referral services for anyone seeking help for their own or another person’s alcohol or drug use.
- Western Australia’s after-hours response to reported concerns for a child’s safety and wellbeing, information and referrals for people experiencing crisis, advice around homelessness services, and to discuss accommodation assistance and support services for those experiencing Family and Domestic Violence.
- (24 hours, 7 days)
- Free support to family, friends and carers of people living with mental health challenges in Western Australia.
- Confidential telephone service for anyone in Western Australia concerned about their own or another person’s alcohol and other drug use &/or mental health issues.
- (7am to 10pm, 7 days)
- For anyone involved in a mental health emergency in the community – both members of the public and health professionals. Callers are referred to acute response teams.
- Confidential, non-judgemental telephone counselling, information and referral service for anyone concerned about a loved one’s alcohol or drug use. Callers have the option to speak to an experienced parent volunteer.
- Website with an extensive directory of resources to support Aboriginal and Torres Strait Islander peoples' social and emotional wellbeing.
- Confidential counselling, providing emotional support and referral options if needed.
- (8am to 8pm)
