With 17 years of dedicated experience in provider services, Susan specialises in supporting individuals living with medical conditions and disabilities across various care settings. Her expertise includes a comprehensive understanding of the physical, psychological, and social impacts of chronic illnesses and disabilities, enabling her to deliver empathetic, person-centred care that promotes independence and enhances quality of life. Susan is skilled in collaborating with multidisciplinary teams to develop and implement tailored care plans that align with individual needs and preferences. Her extensive background includes working in the community to identify and source services that benefit clients. Committed to continuous professional development and evidence-based practices, Susan strives to improve service delivery through effective communication, cultural competence, and respectful engagement. Her goal is to empower clients and their families by fostering environments that encourage dignity, autonomy, and meaningful participation in daily activities.