Caitlin has over seven years of extensive experience in customer service across various fast-paced environments. She began her career at Bakers Delight, where she spent two years honing her client engagement skills. Caitlin then transitioned to Coles Supermarket in Wyoming, dedicating two years to customer service and progressing to the role of supervisor, demonstrating strong leadership and team management capabilities. Following her retail experience, Caitlin gained three years of experience in dog grooming at a salon in Erina. During this time, she developed advanced skills in client communication and salon operations, stepping up to manage the salon in the manager’s absence. Caitlin holds a Certificate II in Business Services, completed during high school, and graduated Year 12 in 2021. She is committed to delivering positive client experiences, confidently managing phone communications, and maintaining an organised and tidy office environment.