Elizabeth has worked within the employment services industry, workplace rehabilitation industry and NDIS for the past 13 years within many different roles including site, region, service area and national management roles. Elizabeth has a strong focus on contract/service area knowledge, performance, staff morale and team culture and is able to work within any team to identify and address process, performance and system issues and subsequently generate improved performance. Elizabeth's areas of expertise and interest include customer service, complaints handling, performance improvement and staff management.