Thayna Santos holds a BSc (Honours) in Psychology from Brazil, where she completed internships in various settings, including clinical, community, educational, and organisational settings. Her thesis and work as a research assistant focused on forensic psychology, particularly violence against partners and alcohol and other drugs. These experiences fostered a strong foundation in assessment, ethical research practice and evidence-based case formulation, and deepened her curiosity about how people’s histories and social contexts shape behaviour. Thayna approaches each person with respect, listening first to understand their goals and strengths. As a provisional psychologist and positive behaviour practitioner at ORS, she brings a warm and individualised approach, prioritising dignity, choice and meaningful outcomes. Thayna is driven to translate her research-grounded and everyday practice into high-quality behaviour support plans that reduce restrictive practices, build skills, and promote autonomy.